Shipping Policy of AutelStore.eu

1. Order Processing

• Processing Time: 24-48 hours (excluding weekends/holidays).

• Stock Availability:

  • If items are unavailable, we will:
    ✓ Ship available products immediately
    ✓ Contact you to choose:
    • Wait for restock (no extra fees)
    • Cancel & refund unavailable items

Tracking information will be sent via email within 1–3 business days after shipping.

2. Shipping Options & Costs

Carrier	Delivery Time	Tracking	Notes
DHL/UPS/FedEx	5-7 business days	Yes	Recommended for urgent orders
EMS/Yanwen	10-15 business days	Yes	Tax-free for EU countries
Singapore Post	7-15 business days	Yes	Budget option

• Shipping Costs: Calculated at checkout based on:
  ✓ Weight & dimensions
  ✓ Destination
  ✓ Service level (Standard/Express)

• Free Shipping: Applies to select products ( Details will be displayed on the product or checkout page.).

Note: Delivery time is counted in business days, and may vary due to location and customs processing.

3. International Orders

• Customs & Duties:

  • Customer responsibility unless shipped from local EU warehouse.

  • EU customers typically enjoy duty-free shipping from our EU warehouses.

• Remote Areas: Additional fees may apply.

If you have specific invoice requirements, please email us before shipment.

4.Non-Deliverable Locations

We currently do not ship to sanctioned or restricted countries. For details, please contact customer support before placing an order.

5. Delivery & Tracking

• Tracking Numbers: Emailed within 24-72 hours after shipment.

• Delivery Issues: Contact us within 30 days for:
  ✓ Lost packages (we file claims with carriers)
  ✓ Address corrections (pre-shipment only)

6. Returns & Refunds

• 30-Day Returns: Full refunds for defective/wrong items. Partial refunds for change of mind (10% fee).

• Non-Returnable: Software licenses, customized products.

• See Full Policy: [Links to detailed return/refunds policy]

7. Payment Methods

✓ PayPal ✓ Credit Cards ✓ Bank Transfer

8. Policy Exceptions

• We may cancel orders due to:
  ✓ Suspected fraud
  ✓ Pricing errors
  ✓ Legal restrictions
  
  For any further question, please feel free to contact AutelStore.eu customers service.
  Whatsapp : +86 18106901812
  Email : sales@AutelStore.eu 
  
  Thanks in advance for your support!
  AutelStore.eu  Team