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Return Policy

Refund & Cancellation Policy of AutelStore.eu

We strive to ensure your satisfaction. Please review our policy carefully before initiating a return. For assistance, contact Customer Service at [Sales@AutelStore.eu] or [WhatsApp: +86-18106901812].

1. Eligibility & Timeframe

  • Returns are accepted within 30 calendar days (excluding holidays) after delivery.

  • Exclusions: Autel Software Update Service and personalized/customized items cannot be returned.

2. Return Reasons & Conditions

Reason Refund Eligibility Shipping Cost Notes
Quality Issue Full refund/replacement Covered by AutelStore.eu Provide photos/video of damage/defect.
Wrong Item Received Full refund/replacement Covered by AutelStore.eu —
Non-Quality Issues Refund minus 10% fee Paid by customer Case-by-case approval required.
Change of Mind Refund minus 10% fee Paid by customer Item must be unused, in original packaging.

3. How to Initiate a Return

  1. Contact Us: Email [Sales@AutelStore.eu] with your order number and reason.

  2. Approval: We will email a Return Authorization (RA) number and instructions within 2 business days.

  3. Ship Back: Include all accessories, gifts, and manuals in the original packaging. Without an RA number, returns will be rejected.

4. Shipping & Tracking

  • Quality Issues: We provide a prepaid return label.

  • Other Reasons: Use a trackable shipping method (e.g., UPS, FedEx). Email the tracking number immediately after dispatch.

  • Deadline: Return must be postmarked within 7 days of RA approval.

5. Refund Processing

  • Refunds are issued within 3-5 business days after we receive and inspect the item.

  • Original payment method will be credited. Processing times depend on your bank.

6. Order Cancellations

  • Orders can be canceled within 12 hours if not yet shipped.

  • Shipped orders must follow the return process above.

7. Important Notes

  • We reserve the right to refuse returns that do not meet policy criteria.
  • Damaged/missing items may result in a partial refund.
  • Holiday delays: Refunds will be processed after we resume operations.
  • Return address will be provided by email once the return request is approved. Do not send items to our original warehouse address.
  • Include a valid tracking number once the return shipment is dispatched. This is crucial for timely processing.




For any further question, please feel free to contact AutelStore.eu customers service.
Whatsapp : +86 18106901812
Email : sales@AutelStore.eu 

Thanks in advance for your support!
AutelStore.eu  Team